Shipping & Returns

UK MAINLAND - £8 (APC Overnight 24hr Service)

UK ISLANDS & NORTHERN IRELAND - £8 (Royal Mail 48hr Service)

EUROPE - £18.00

WORLD ZONE 1
(North America, South America, Africa, the Middle East, the Far East and South East Asia.) -

£27.00

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WORLD ZONE 2
(Australia,Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), 

Christmas Island (Pacific Ocean),Cocos Islands, Cook Island, Coral Sea Island, 

Fiji, French Polynesia, French South Antarctic Territory, Keeling, 

Kiribati, Macao, Nauru Island, New Caledonia, 

New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, 

Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island

Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands

Tonga, Tuvalu, US Samoa, Western Samoa)

£32.00

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WORLD ZONE 3
(This zone consists of the USA)

£35.00

RETURNS

RETURNS ON FAULTY OR DAMAGED GOODS

We are committed to delivering products in perfect condition, but we acknowledge that unforeseen circumstances can occur during transit. If you receive an item that is faulty or damaged upon arrival, please follow these steps:

  1. Contact Us: Notify us within 7 days of receiving the item. You can reach us via email at 'sales@gpgrafix.com' or by phone at '01249 446347'

  2. Provide Details: Please provide your order number, a clear description of the issue, and include photographs that clearly show the damage or fault. This will assist us in promptly addressing your concern.

  3. Evaluation: Our team will assess your request and, if the item is deemed faulty or damaged, you will have 14 days to return the item from date of arrival. We will offer one of the following options:

    • Replacement: We will send you a replacement item at no additional cost, including shipping fees.

    • Refund: If a replacement is unavailable or not preferred, we will issue a full refund to your original payment method once we've recieved the return

 

PERSONALIZED ITEMS POLICY

Custom items are specially created to meet your unique preferences and specifications. Due to their personalized nature, we cannot accept returns or exchanges for custom items unless they are faulty or damaged upon arrival.

We work closely with our customers to ensure that custom items meet their expectations. Before production begins, we provide detailed proofs and require your approval to proceed. Once approved, the custom item will be created as per your specifications.

Thank you for choosing GP Grafix. We appreciate your trust in our products, and we are committed to providing you with exceptional customer service.